Returns:
All returns must be postmarked within thirty days of purchase date. All return items must be in new and unused condition, with all original tags and labels attached. To return an item, please email customer service at PTbench@gmail.com to obtain an RMA number. After receiving the number, place the item securely in its original packaging and include your proof of purchase, then mail your return to: PTbench LLC. 1069 Hillsboro Mile, #806. Hillsboro Beach, Florida 33062
Warranties:
Warranties For PTwall Systems:
PTwall Units and Storage Racks - 5 year limited warranty.*
Structural welds 5 year limited warranty.*
All accessories - 6 month warranty from date of purchase (bands, belts, handles, ankle straps, 3-ring harnesses, & bars).
*Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage, or handling by the user. Any specific issues regarding a PTbench product with which the customer is not satisfied will be reviewed on a case by case basis.
Safety:
Make sure the PTwall units and storage racks are securely mounted to studs.
Be sure the carabiner clips are completely closed and not kinked or turned around inside the connection hole or wall ring. If the carabiner is turned around and not in line with the band, it's possible it can disconnnect! Keep slack out of the bands so there is always some tension where the carabiner and connector ring meet (on the wall units).
Inspect the PTbench, PTwall, and all accessories for excessive wear before every workout.
Do not overly extend bands. Stop the movement before you hit the end, it extends their life. Doing this also takes pressure off of the PTwall or PTbench.
Bands can break and are more likely to as they age, so it's not a bad idea to replace them once a year. If a band should break, the sleeve over it will keep you safe from being snapped, but you could still lose balance if you don't maintain an athletic stance so always maintain a strong stance!